Refund and Cancellation Policy — DetailFlow

Last updated: [DATE]

1. Subscriptions

1.1. DetailFlow is sold as a monthly or annual subscription. Fees are billed in advance.

1.2. All fees are non-refundable except as expressly set out below or as required by applicable law.

2. Cancellation

2.1. You may cancel your subscription at any time from Settings → Billing, or by emailing billing@detailflow.cloud.

2.2. Cancellation takes effect at the end of the current billing cycle. You retain access until then. No pro-rata refund is issued for the unused portion of a cycle.

2.3. Annual plans cancelled mid-term will continue to the end of the paid term; no partial refund is given except under section 3.

3. Limited Refund Circumstances

We will consider a refund in the following cases only:

• (a) Accidental duplicate charge — refunded in full within 7 working days.
• (b) Failure to deliver Service on first payment — if within 7 days of first paid subscription you demonstrate that a critical, documented defect prevented reasonable use and we cannot resolve it, we may refund the first month or issue a credit at our discretion.
• (c) Legally mandated refund — where required by law.

Refunds outside these cases are at our sole discretion.

4. How Refunds Are Processed

4.1. Approved refunds are returned to the original payment method within 7–10 working days after approval. Actual credit time depends on your bank or card network.

4.2. GST already remitted on refunded fees will be adjusted via credit note where permissible.

5. Chargebacks

5.1. Please contact us first at billing@detailflow.cloud before raising a chargeback. Fraudulent chargebacks may result in account suspension and recovery action.

6. End-Customer Payments Through the Service

6.1. If you (a studio) use DetailFlow to collect payments from your end customers via UPI links or invoice sharing, those payments are between you and your end customer. DetailFlow does not hold those funds and is not responsible for refunds, disputes, or reversals of those payments. Refunds to your end customers are your responsibility.

7. Contact

Billing support: billing@detailflow.cloud Response time: within 2 working days.

[This document is a skeleton for legal review.]